Delivery & Returns
Delivery Information
Dispatch Time:
Orders are usually dispatched within 1–2 working days of purchase. You’ll receive tracking information as soon as your order is on the way.
Delivery Timeframes:
- UK Standard Delivery: 2–5 working days
- International Delivery: Timeframes vary by location. Please contact us before placing an international order.
Delivery Partners:
We use trusted couriers such as Royal Mail, DPD, and other reliable partners—chosen based on
your location and the size of your order.
Delivery Charges:
- UK Standard Delivery: £5.99
- Free UK delivery on orders over £100
Returns Policy
We stand by the Guardfather Security System. If you’re not happy, we make it easy to return your order.
Standard Returns:
You have 60 days from the delivery date to return your item(s). If we can’t resolve your issue, we’ll offer a full refund—no questions asked. We’ll also cover the return shipping cost.
Return Conditions:
- Items must be returned in original or reasonable condition, including all accessories.
- Please include proof of purchase or your order number with the return.
How to Return:
- Contact us at [email protected] or via our dedicated WhatsApp support line.
- We’ll send you a prepaid return label and simple instructions.
- Once your return is received and inspected, refunds are typically processed within 7–14 working days.
Faulty or Damaged Items:
If anything arrives damaged or not working, let us know immediately. We’ll either replace the item or issue a full refund—whichever you prefer.
