Question 1

Does Guardfather require a monthly subscription?

Accepted Answer

No. Guardfather Security systems are a one-time purchase with no monthly fees, no contracts, and no forced subscriptions, ever.

Question 2

Is the Guardfather system difficult to install?

Accepted Answer

No. The system is designed for self-installation by homeowners with no technical knowledge. Most customers install their full system in under an hour. Full installation video guides are provided.

Question 3

Does the Guardfather alarm work if the internet goes down?

Accepted Answer

Yes. An optional 4G Backup SIM card (£60 one-time) keeps your system connected and your phone alerts active even during a home broadband outage.

Question 4

Does the control panel have to sit next to my router?

Accepted Answer

Not any more. The control panel connects to the internet by ethernet cable, Wi-Fi, or both at once. All built in, nothing extra to buy. Use Wi-Fi and you can put the panel wherever suits your home. Prefer a wired connection? Plug it straight into your router. Connect both and you get belt and braces: if your ethernet ever drops, the panel switches to Wi-Fi automatically. Whichever you choose, your sensors, keypad, fobs and siren talk to the panel on their own secure 868MHz radio, so they never depend on your Wi-Fi.

Question 5

Is this a Wi-Fi alarm?

Accepted Answer

No, and the difference matters. In a Wi-Fi alarm, the sensors themselves talk over your home Wi-Fi, so when the Wi-Fi drops, the sensors drop with it. In a Guardfather system, every sensor, the keypad, the fobs and the siren talk to the control panel on their own dedicated 868MHz radio. Wi-Fi is simply one of the ways the panel itself reaches the internet to send alerts to your phone, alongside ethernet and the optional 4G SIM. If your Wi-Fi drops, the alarm still detects, still sounds, and still protects your home.

Question 6

Are the motion sensors pet-friendly?

Accepted Answer

Yes. All Guardfather motion sensors are pet-friendly up to 35kg, so they detect human intruders without triggering false alarms from dogs or cats.

Question 7

Where does Guardfather Security ship to?

Accepted Answer

Guardfather Security currently ships within the United Kingdom only. Free delivery is available on orders over £150.

Question 8

What is the returns policy?

Accepted Answer

Guardfather offers a 60-day money-back guarantee. If you are not satisfied, you can return your system within 60 days for a full refund.

Question 9

Does Guardfather have a mobile app?

Accepted Answer

Yes. The Guardfather app is available on iOS (App Store) and Android (Google Play), allowing you to arm, disarm, and receive real-time alerts from your phone.

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