Returns & Refunds Policy

If you are not completely satisfied with your Guardfather system for any reason, you can return it within 60 days of delivery for a full refund of the product cost.

Eligibility:

• Items must be returned within 60 days of delivery
• Items must be in original packaging and in resaleable condition
• All components from the bundle must be returned together (if you bought a bundle)
• Proof of purchase (order number or confirmation email) is required

Important: This 60-day guarantee is in addition to your statutory rights under UK consumer law. It does not affect your other legal rights.

Under the Consumer Contracts Regulations 2013, you have the right to cancel any order within 14 days of receiving the goods, without giving a reason. If you wish to exercise this right, notify us by email at support@guardfather.co.uk within the 14-day period and return the goods within 14 days of cancellation.

For cancellations under this right, refunds (including any standard delivery costs) will be processed within 14 days of receiving the returned goods.

Under the Consumer Rights Act 2015, you are entitled to a remedy if your product is faulty, not as described, or unfit for purpose:

• Within 30 days of delivery: full refund or replacement at your choice
• After 30 days: repair or replacement; refund if those are not possible
• Up to 6 years (5 in Scotland): may still have rights if a fault was present at delivery

If your product arrives faulty or damaged, contact support@guardfather.co.uk within 7 days of delivery with photos and a description of the issue. We will arrange free return shipping and a replacement, repair, or full refund as appropriate.

Every Guardfather device comes with a 2-year warranty from the date of delivery, covering faults in materials and workmanship that develop through normal use. It applies to every Guardfather order, whenever it was placed. To make a warranty claim, contact support@guardfather.co.uk with your order number and a description of the issue. We will replace the faulty device free of charge, including postage, or repair it or refund it if a replacement is not possible.

The warranty does not cover accidental damage, misuse, unauthorised modification, or batteries that have run down through normal use. A battery that fails early because it is faulty is covered. Full warranty terms are in section 7 of our Terms & Conditions.

To start a return, email support@guardfather.co.uk with:

• Your order number
• Reason for return
• Photos (for faulty/damaged items)

We will respond within 1 working day with return instructions and an address to send the items to.

• Change of mind / 60-day guarantee returns: the customer is responsible for return postage costs.
• Faulty, damaged, or wrongly described items: Guardfather Security covers the return postage cost.
• 14-day statutory cancellation: the customer is responsible for return postage unless we have failed to meet a delivery timeframe.

We recommend using a tracked service for any returned items, as we cannot accept responsibility for items lost in transit.

Once we receive and inspect your returned items, we will process your refund within 14 days. Refunds are issued to the original payment method (Stripe, PayPal, or card). Depending on your bank, it may take a further 3–10 working days for the funds to appear in your account.

For hygiene and safety reasons, we cannot accept returns of:

• SIM cards that have been activated
• Items with tampered or removed serial numbers
• Items damaged through customer misuse

For any return, refund, or warranty query, please contact support@guardfather.co.uk.